Conflict Management
About
As long as there is more than one person working on a project, there can be conflict. As part of their role, managers are required to resolve conflicts among associates, subordinates, and peers. By listening empathetically, asking pertinent questions, evaluating the personalities and work styles involved, and determining the appropriate level of intervention, prepared managers can resolve the strife without ever having to draw their sword.
What You’ll Learn
Explore practical ways to manage conflict within your organization. Learn to use proven tools and methods to expose issues, discuss them objectively and find a neutral solution. Recognize the upside of conflict and learn to analyze conflict within your organization. Identify your conflict response style and apply a variety of strategies for managing conflict.
Why You Want To Learn It
Managing conflict resolution encourages people to work through contentious situations and mediations when necessary. With a clear understanding of the issues and the personalities involved, a good manager can resolve conflict quickly and effectively.
How It Will Help You
Resolving conflict helps drive business results by aligning the vision, mission and values to enhance collaboration. It helps organizations draw upon the unique talents and abilities of their team members to achieve profitable results.
Competencies
- Conflict Resolution: Encourages people to work through contentious situations and works with them to find solutions when necessary.
- Initiative: Proactively makes things happen. Evaluates and takes corrective action with self and others.
- External Awareness: Sees things from different points of view and recognizes the impact that actions have on others. Keeps up-to-date with issues and trends that affect areas of responsibility.
- Leadership: Drives business results by aligning the vision, mission, and values to enhance business value. Draws upon the unique talents and abilities of others to achieve desired results.
The Dale Carnegie® methodology is time-tested with thousands of testimonials attesting that it works. From the very start, on an individual level, you will set stretch goals and with the support of the social learning environment, the ‘in-the-moment’ coaching by the highly trained facilitators, the accountability to commitments, progress will be visible to yourself and others. In the Dale Carnegie® methodology, we focus on building strengths to overpower our weaknesses. We believe that everyone has inherent greatness, and it simply needs to be identified and nurtured.
What is eVolve?
eVolve is a transformational learning platform designed to build skills through experience, social collaboration, practice, and application in the real world. eVolve is the only online learning platform to harness the time-tested principles of Dale Carnegie and the unique training methodology that creates performance change. In courses elevated by the eVolve learning platform, you will connect with your trainer and peers before, during, and after the course and unlock digital content to supplement your learning journey. Sustain and sharpen your skills with 12 months of extended access.
What does Learn From Anywhere mean?
Courses with the Learn from Anywhere option allow you to select where you are most comfortable learning; in the training room or live online. You choose how you would like to attend, session to session. Don’t let your schedule get in the way of advancing your career or your personal improvement. With Dale Carnegie Learn from Anywhere, you can now experience our programs in a truly flexible format. Join live online one week and in person the next. You control how you want to attend. Whether in person or live online, your experiences are the same. Learn through the same trainer, alongside the same classmates, and grow with the same content experience regardless of location. (Group size must be maintained for optimal experience. Subject to approval by Trainer.)
