Managing Conflict in the Workplace
This 3-hour course includes 90 minutes of live online instruction and 90 minutes of self-directed learning.
In a perfect world, unicorns would roam the woods, rainbows would cover the skies, chocolate would have no calories and there would be no conflict. Sadly, the world is not perfect, and managers are required to resolve conflicts between associates, subordinates, and even their own peers. By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a good manager can resolve the strife without ever having to draw his sword.
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For the best value, purchase this course as part of the Leadership Effectiveness 1 Year Subscription.
Anyone who wants to build the skills to deal with difficult people and communicate with ease and diplomacy.
What You’ll Learn
This course will teach you to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain calm under fire. Learn to recognize your own anger triggers and ways to address them confidently. Analyze methods for resolving conflict that leave valuable relationships unscathed.
Why You Want To Learn It
Conflict is usually the result of opposing viewpoints, but if you consider it as a natural sharing of ideas, it can be beneficial. With a clear understanding of the issues and the personalities involved, a good manager can resolve a conflict quickly and effectively. A happy workplace is a healthy workplace!
How It Will Help You
If conflict can be resolved before it’s ever given the opportunity to escalate, then productivity will flourish and morale will remain high. Prompt and efficient conflict management has a positive effect on the bottom line. And of course, it’s always nice to avoid bloodshed.
Competencies
- Conflict Resolution: Encourages people to work through contentious situations and works with them to find solutions when necessary.
- Stress Management: Differentiates between dynamic tension and negative stress, and maintains productive behaviors in difficult situations.
- Adaptability: Open-minded. Demonstrates flexibility and a positive attitude when faced with changes.
- Leadership: Drives business results by aligning the vision, mission, and values to enhance business value. Draws upon the unique talents and abilities of others to achieve desired results.
- Professionalism: Projects an image of honesty, confidence, and integrity that fosters credibility.
Supplemental Resources
Internal Conflict Resolution Guidebook
This booklet provides practical strategies for solving conflicts and changing attitudes and behaviors to minimize conflicts altogether. You’ll analyze conflict situations to determine the most appropriate resolution, and use the provided template to create an action plan. Read More >
Dale Carnegie Methodology
The Dale Carnegie® methodology is time-tested with thousands of testimonials attesting that it works. From the very start, on an individual level, you will set stretch goals and with the support of the social learning environment, the ‘in-the-moment’ coaching by the highly trained facilitators, the accountability to commitments, progress will be visible to yourself and others. In the Dale Carnegie® methodology, we focus on building strengths to overpower our weaknesses. We believe that everyone has inherent greatness, and it simply needs to be identified and nurtured.
