只有让客户感到惊喜，才能使他们变得忠诚
通过优质客户服务经验开发的关系不仅可以帮助实现销售，还可以增加客户忠诚度，确保在未来几年内重复销售。 此外，随着社交和数字时代的发展，一种令人难以置信的客户体验可以立即转化为数千种。 这就是为什么适当的客户服务培训可以帮助实现销售和客户忠诚度的长期增长。
“Dale Carnegie Training was the catalyst that got us through some challenging times and allowed our leadership team to focus on common goals that were better understood by nearly everyone. Dale Carnegie Training changed the look and feel of our organization.”
Edward M. D’Alba, PE
President, Urban Engineering, Inc.
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