Strengthening Leadership Excellence at Harris Teeter
A flexible Dale Carnegie partnership that supported new and existing leaders with live online learning, custom pathways, and clear career growth tracks.
Harris Teeter is known for customer service excellence and wanted a leadership development partner that shared its commitment to quality.
📍 Location: United States
🛒 Industry: Grocery Retail
👥 Focus: New managers, high-potential leaders, and existing supervisors
Supporting Leaders at Every Stage
Harris Teeter partnered with Dale Carnegie to create learning pathways for employees in different phases of their careers. One of those pathways became the Manager Development Program, where new managers complete a series of courses through Dale Carnegie Unlimited to graduate from the program. This approach helped the company build leadership capability in a way that was structured, practical, and aligned with internal growth goals.
Flexible Learning with Real-Time Support
The partnership combined the flexibility of online learning with the effectiveness of live social instruction. Dale Carnegie Unlimited gave employees access to a robust schedule of courses, while trainers provided real-time coaching and support during the learning experience. To make adoption easier, Dale Carnegie also helped create a rollout plan, communication strategy, and automated learner progress reporting for Harris Teeter’s internal team.
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From Development to Measurable Benefits
The program helped reduce employee turnover, lower training and travel costs, and give teams a clearer path for advancement. Harris Teeter also strengthened engagement by giving employees accessible development options that matched their needs and opportunities. As Training and Development Manager Rob Gullion said, “Dale Carnegie helps us move to the next level. The best part is the wide range of courses offered that let us personalize the development based on the individual needs or opportunities of our team.”
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"Dale Carnegie helps us move to the next level. The best part is the wide range of courses offered that let us personalize the development based on the individual needs or opportunities of our team."
